To support our ISO9001 & ISO14001 Quality & Environmental Management System Accreditation, gcp run a Customer Satisfaction Survey every two years. This feedback helps us with our commitment to continuous improvement and enables us to tailor our services to the current needs of our clients.
Thank you to everyone who recently responded to our Customer Satisfaction Questionnaire.
A few highlights from the responses:
93% of respondents are very likely to recommend us to a colleague
96% of respondents are “very satisfied” with gcp
82% of respondents say we “added value” to their project
75% say we are “high quality”
96% of respondents say we are “reliable”
72% say the quality of our advice and support is “excellent: I felt gcp cared about me and my needs” with the remaining 28% responding “good: a knowledgeable, professional service”
If you missed out on giving feedback, you can still do so by emailing your contact at gcp. If you would like an in-depth project feedback session, please let us know. We would love to take learning from any recent schemes to improve our future solutions.
If there are any current projects or queries we can help with, do not hesitate to get in touch.
